How Are We Doing?

In order to make sure we are providing the best possible customer service, we depend on honest and constructive feedback from you, our patrons. That way, we can adapt accordingly, and prospective customers can learn what to expect from us.

So, if you have recently visited Courtesy Kia, we would appreciate hearing about your experience. Thank you in advance for taking the time to let us know how we’re doing!

Customer Lobby
77 Reviews
4.8 out of 5 stars
Sort by: Latest review first / Highest rating first
Ricky Ramos 10 Apr 2018
I will always drive a soul it is the most comfortable car i have driven Swansea Dartmouth and all the kia dealerships are friendly and awesome
5 rate
Cars.com
Ricky Ramos 10 Apr 2018
I will always drive a soul it is the most comfortable car i have driven Swansea Dartmouth and all the kia dealerships are friendly and awesome
5 rate
DealerRater
Jebediah 18 Feb 2018
I'll start off by saying customer service is very important to me as well as product quality. The experience all the way around were very good indeed. The location on the inside and out were very pleasing to the eye. They offer refreshments such as coffee and cold-filtered water and a comfortable w...aiting area. The waiting area has a large window so you can view your car being worked on which I find awesome! This allows you to see how the technicians are treating your vehicle. Both the salesman (John Holmes) and the Sales Manager (Dana) were very good. John is just a great, non-pressure guy and was a pleasure to talk with. He always kept us up to date throughout the process. Dana worked with us was able to come very close to our budget They didn't have the car I wanted in stock and there were none available in the local area from other dealerships. Dana was able to locate one in NJ and said they could get me the car in only a couple of days. When the car arrived, it looked great with the exception of a very small indentation on the roof (it was barely noticeable); I could tell this was like this directly from the manufacturer and was not from the trip over. Dana contacted a company called the Dent Doctor. The gentleman from the Dent Doctor (Justin) came to my place of work and was able to repair the minor dent within 15 minutes. He was very professional, friendly and very thorough; you would never know there was even an issue. I didn't have to take any time out of work for this. I guess what I'm saying is that their service and dedication to my experience was priority. To top it off, the mud guards I had ordered for the vehicle were installed free-of-charge! This was completely unexpected and very much appreciated. I imagine it was done for any inconvenience they thought may may have been. Now "that" is customer service. I have and would recommend Courtesy KIA to both friends and family. Thank you gentlemen! Show more
5 rate
Cars.com
Kimberly Faria 18 Jan 2018
I purchased a 2015 Kia sorremto on 1-8-2018... the salesman Russell Tavares was awessome...very helpful... i love the vehicle its everythng ive read abouut the sorrento...great ride...lots of space... all wheel drive... so thank you Courtesy Kia for a great experience Kimberly Faria ...Lincoln R...I Show more
5 rate
Cars.com
Loretta a Pats fan 16 Jan 2018
Another great car buying experience from Courtesy Kia. Our salesman Russell Tavares makes the process simple and comprehensive. This is our second new car and we will be back.
5 rate
Cars.com
Andrea 08 Jan 2018
We arbitrarily picked Courtesy Kia to get a second quote to lease a new 2018 Stinger, which we had test driven at another dealership. Jessica Rebello emailed back within 30 minutes and our discussions with her, both on the phone and online, were consistently friendly, warm, knowledgeable, and straig...htforward. We told her up front that we wanted to receive a quote for the total amount at signing, including first month's rent and dealer fees, so that there would be no surprises (our first quote was extremely competitive; Courtesy actually did slightly better). She answered every question we had without any of the runaround or upsell we have occasionally experienced elsewhere, and we felt confident that we were getting an honest deal. If you're looking to lease a Kia, we enthusiastically recommend Courtesy and Jessica. Show more
5 rate
DealerRater
Andrea 08 Jan 2018
We arbitrarily picked Courtesy Kia to get a second quote to lease a new 2018 Stinger, which we had test driven at another dealership. Jessica Rebello emailed back within 30 minutes and our discussions with her, both on the phone and online, were consistently friendly, warm, knowledgeable, and straig...htforward. We told her up front that we wanted to receive a quote for the total amount at signing, including first month's rent and dealer fees, so that there would be no surprises (our first quote was extremely competitive; Courtesy actually did slightly better). She answered every question we had without any of the runaround or upsell we have occasionally experienced elsewhere, and we felt confident that we were getting an honest deal. If you're looking to lease a Kia, we enthusiastically recommend Courtesy and Jessica. Show more
5 rate
Cars.com
James K. 14 Dec 2017
I recently purchased a pre-owned Kia at Courtesy Kia. My experience was very positive. I did not experience the usual grind of a typical dealer. I also did not receive a negative approach on my trade in that I have found at other dealers. I was given a fair price for my trade, and a good price on th...e used vehicle I purchased. My sales person Russell was very accomodating in every way, and dealt with me honestly from the beginning. Overall at very positive and refreshing experience. Show more
5 rate
Cars.com
Crisaugusto 10 Sep 2017
Ana was excellent and ,genuine ...i loved being helped by her. She had in attention my needs,and a good listener and caring...a friendly person.
4 rate
DealerRater
Crisaugusto 10 Sep 2017
Ana was excellent and ,genuine ...i loved being helped by her. She had in attention my needs,and a good listener and caring...a friendly person.
4 rate
Cars.com
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