I'll start off by saying customer service is very important to me as well as product quality. The experience all the way around were very good indeed. The location on the inside and out were very pleasing to the eye. They offer refreshments such as coffee and cold-filtered water and a comfortable waiting area. The waiting area has a large window so you can view your car being worked on which I find awesome! This allows you to see how the technicians are treating your vehicle. Both the salesman (John Holmes) and the Sales Manager (Dana) were very good. John is just a great, non-pressure guy and was a pleasure to talk with. He always kept us up to date throughout the process. Dana worked with us was able to come very close to our budget They didn't have the car I wanted in stock and there were none available in the local area from other dealerships. Dana was able to locate one in NJ and said they could get me the car in only a couple of days. When the car arrived, it looked great with the exception of a very small indentation on the roof (it was barely noticeable); I could tell this was like this directly from the manufacturer and was not from the trip over. Dana contacted a company called the Dent Doctor. The gentleman from the Dent Doctor (Justin) came to my place of work and was able to repair the minor dent within 15 minutes. He was very professional, friendly and very thorough; you would never know there was even an issue. I didn't have to take any time out of work for this. I guess what I'm saying is that their service and dedication to my experience was priority. To top it off, the mud guards I had ordered for the vehicle were installed free-of-charge! This was completely unexpected and very much appreciated. I imagine it was done for any inconvenience they thought may may have been. Now "that" is customer service. I have and would recommend Courtesy KIA to both friends and family. Thank you gentlemen!
Kia Dealership in South Attleboro, MA
Welcome to Courtesy Kia, your South Attleboro Kia dealership and service department serving Kia drivers in Cranston, Pawtucket, Warwick, and beyond. For all things Kia, you can rely on the team at Courtesy Kia. We are proud to carry the latest Kia models and offer a first-rate service facility to meet your vehicle needs.
Our customer service is next-to-none, and we aim to treat every individual that walks through our door with courtesy and respect. If you have any questions or concerns regarding our inventory, financing options, services, or parts, we encourage you to get in touch with our team at Courtesy Kia. We look forward to working with you!